Orders
Ordering from our NENA Fanshop is easy. In just a few steps, you can select your favourite items and complete your order.
Shopping basket
Select the products you would like to order and click “Add to basket”. Your selection will then be saved in your basket.
You can review and update your order there at any time. You can change quantities, remove individual products or cancel the ordering process.
Until you submit your order, you can add or remove items and change the quantities you would like to order.
Once you have selected everything, click “Proceed to checkout” to continue.
Checkout
If you already have a customer account, you can log in using your email address or customer number and your password.
Don't have a customer account yet? No problem: you can register during checkout or complete your order without a customer account.
Next, enter your delivery address and select your preferred shipping method.
Your personal data is, of course, processed in accordance with applicable data protection regulations.
You can find further information in our privacy policy.
For more information about shipping methods and delivery times, please visit our shipping page.
Select your payment method and complete your order
In the next step, select your preferred payment method.
You can find the currently available payment options and further information on our payment page.
You will then see a summary of your order. Please check all your details and selected items once more.
In particular, check the selected items, quantities, delivery address and your chosen shipping and payment methods.
Please also read our terms and conditions and the information on your right of withdrawal carefully.
To complete your order, you must accept the terms and conditions.
By clicking “Order with obligation to pay”, you submit a binding order to us.
Until this point, you can cancel the ordering process or correct your entries at any time.
All done!
Once your order has been successfully submitted, you will receive an order confirmation by email. This lets you know that we have received your order and are processing it.